Monday, November 11, 2013

Patient Rights and Quality Improvement programs

Describe how patient rights and quality improvement programs are linked.

The Institute of Medicine published a report titled Crossing the Quality Chasm—A New Health System for the 21st Century.  This report identified six broad objectives that should be central to the US healthcare system.  The report stated that healthcare should be safe, patient-centered, efficient, effective, equitable, and timely.  The Joint Commission is using this information to focus activities for the onsite accreditation survey and is publishing measurement data on its website at  Consumers can search for an organization and check how the Joint Commission measures, and determines their accreditation status. 
Quality improvement processes are guided by the federal agencies such as CMS and AHRQ.  At the federal level, the Affordable Care Act established the National Strategy for Quality Improvement in Health Care, known as the National Quality Strategy.  
Patients’ Rights:  Central to providing quality healthcare is ensuring that patients are aware that they have rights related to clinical care and also to other aspects of healthcare, such as communication about their care and protection of privacy.  Specific patient rights are externally driven by both government and private standards and internally driven by organizational policies.
Some common sources of patient rights are:  American Hospital Association Patient Care Partnership, Medicare Conditions of Participation, HIPAA Privacy Rule Revisited, The Joint Commission Standards, Facility Policy Regarding Patient Rights, Right to Admission/Duty to Treat, Impact of Hill-Burton, EMTALA/Anti-Dumping, Right to Discharge, Safekeeping of Property, and Patient Obligations.

Brodnik: Fundamentals of Law for Health Informatics and Information Management

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